Originally Posted by knc1
The device appears to be working properly.
Your only problem is with getting Amazon to accept it.
You need to deal with Amazon on that subject and/or the vendor of that board.
Not possible. In their words: "It's not supported." End of story. The devices are not designed to be repaired. If it breaks you replace it.
BTW, it won't even recognize AZW or AZW3 files whether they've been de-DRMed or not. It'll play MOBIs and PDFs, and that's about it. And TXT, I guess.