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Old 11-11-2012, 12:14 AM   #5
speakingtohe
Wizard
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Posts: 4,596
Karma: 25170848
Join Date: Apr 2010
Device: sony PRS-T1 and T3, Kobo Mini and Aura HD, Tablet
I bought my Kobo Mini at Walmart and they have a 14 day no questions asked return policy which is pretty standard in Canada although many store will take returns after that.
As to Kobo I have no idea about longer term service but buying with a credit card gives you a two year warrenty. Walmart wanted $40 for an extended 3 year warrenty which seems excessive for a $79 device.

Amazons customer service for the kindle can't be beat IMO, but I would think Kobo would do pretty well. They are getting a lot of good press with the Glo and Mini, so why ruin it with crappy customer service.

I do love the Kobo Mini and most people seem to be very happy with the Glo. They aren't perfect, but seem (my opinion only) slightly better than most.

Helen
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