Hi iqla, did you try to get them on your kobo device, or did you use an iOS or Android device with the kobo app, for they are only for the app's and not for a kobo device (exeption can be the Vox).
They are calculated in your app so you have to achieve them on the iOS/Android device.
In case of the free loader you can best load free kobo ebooks from their site and not ones that are already on the device to be sure.
The book lover one is somtimes what crappy, but uninstall the app and install again and then enter you account data anew and this mostly solves it.
(remember if you side loaded ebooks to ensure you have a copy of them)
And in all cases use "Kobo ePub" ebooks for the awards (exept the side loader one of course) otherwise the app does not count them.
Hope this helps.