I had an Onyx M92 e reader that I had the same issue with. I only owned it for two months after paying $389 for it. Suddenly, one day it wouldn't turn on and my screen looked exactly like yours. I feel your pain. I contacted the the sales rep that had sold it to me and he also said something similar that it sounded like a cracked screen from some kind of impact. I had treated the reader very gently. I just don't see how I could have possibly cracked it. I could see no physical signs of damage or impact. He refused to help me. I could not return it as I was past the 14day return period. He wouldn't even send me any information on how or where I could get the screen replaced. Needless to say, I will never do business with him again. WARNING: Avoid buying anything from all_cycle_world on eBay. I am still in search of 9 INCH E-INK E-reader to replace the Onyx M92. I have been trying to locate a PocketBook Pro 912 without any luck so far.