Quote:
Originally Posted by Michele
Glad I kept my Keyboard, then. 
When I dropped off my defective units at a small, local UPS store, I asked if they see many of them being returned. He said a few every day. I can't believe that the customer service reps don't know about this problem, despite what they say. |
They surely know about it, but I think they may have clear instructions on what to say and not say to customers.