Originally Posted by gmw
So there you are looking at your list of comments to approve. There will be easy ones: the glowing positives can stay, they spam can go. But what about the negatives, or the doubtfuls? Do any of you have some sort of policy you follow with regard to these? Has it even been much of an issue?
For what it's worth, on my blogs (also Wordpress) the discussion settings are: an administrator must always approve the comment
and comment author must always fill out name and email
. Obvious spam and troll get deleted - though the Wordpress spam detector seems to work pretty well. Everything else I approve, including negative comments.
On the other hand, I only reply to comments if they are asking specific questions. It's a mistake to try to justify yourself, I think. Why should you?
Your guide seems to be talking about a business blog, where the priorities may be a little different, but if I review a book and the author's mum thinks I have been unfair she's entitled to have her say.
To be honest, it's never been much of an issue - I wish I had a list of comments to approve!