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Old 10-28-2012, 10:24 AM   #161
sirmaru
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Posts: 2,377
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Join Date: Nov 2007
Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014
Don't give up on the Paperwhite. Its the best specialized eReader at the present time. However, its obvious that the REPLACEMENT route is a dead end especially with our INDIAN support team.

Instead, just process the refund as a defective unit from the Order page and you get a full credit for shipping to and from you.

Then just order a brand new Paperwhite from the Amazon product page. The odds are HUGE that the new unit will be great.

It appears just the replacements are a disaster. Probably, they are just sending out other folks' returns to new requesters hoping the new customers won't notice. They may not have enough new stock yet to really satisfy the demand.
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