Keep us posted, and post pictures, Sparkle! Did you end up emailing them, or did Andrew just call to follow up on the other missed call you had?
That does not sound like "my" CS Andrew, because "mine" always stays vague and never says they have a solution. He is supposed to call me tomorrow 8PM ET, so I'll see if by tomorrow, he'll say the same. Do you know if it's "Andrew R"?
I will also ask him tomorrow whether they admit to there being these issues, as I don't remember whether he ever owned up to it, and I will also try for replacements, although, as you guys, I am a bit scared that I may lose access to my many hundreds of books (again, I HAVE to make copies on an extrenal drive sometime soon, just in case). I would seriously consider it theft if I lost my books, since I don't have many paper books these days, so my entire library would be gone!!!