Originally Posted by sirmaru
It appears that, as of now on the Amazon page for the Paperwhite, there are 356 five star reviews and only 102 one star reviews indicating that a request for a brand new PW will result in a good unit by odds of 3.49 to 1.
Your odds are incorrect. Some 1 star reviews are for the PW not having audio, slow shipping, "ads" in cover view, etc.
Plus it's been rumored that Amazon has shipped close to 1 million PWs so far. Random reviews by 837 purchasers can in no way be used to set odds as to whether you'll get a "good" replacement.