@Sparklemotion: yes, very confusing. That's why I wonder if it's just supposed to calm me down? But then, THEY reached out to ME. Why would they do that if they have nothing to say? Very confused.
I hope that this thread will help shed some light into why exactly they are contacting 1 star reviewers, other than to have some devices sent to Cupertino. Hope more forum members are going to share their experience.
And, I also get India often. The first "Andrew" was in India and that was likely not really his name. This specific Andrew is however in CA, so I am guessing the reps that initiate contact are not overseas.
I also would not worry about getting another blotchy screen, since the rep you talked to guarateed
that it would be perfect.