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Old 10-21-2012, 03:51 PM   #16
sirmaru
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Posts: 2,354
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Join Date: Nov 2007
Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014
Thanks.

Quote:
Originally Posted by tmf2 View Post
I was just told by Amazon Customer Support to deregister all kindles prior to returning units for replacement or refund and that all info to process returns are located on the return label that Amazon supplies.
Thanks for that information. In the future, I'll also do a reset which will deregister the Kindle if I return one.

However, I never got a return label for my other returned product. UPS will generate the label and use it when they pick up my other product. I did get a Return Authorization page which I inserted in the package.

Labels are only generated if the customer is going to deliver the package to UPS or drop it off at one of their kiosks.
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