Originally Posted by jswinden
My initial thought is that Andrew doesn't have a clue, though he seems to be trying to seek answers. Of course that could just be more scripted rhetoric designed to pacify you.
My current problem now is getting my refund. I shipped the first one back the first week of Oct and the other two shipped back 1.5 weeks ago. All three have made it back home to the mother ship in KY and I've long since got the emails stating they were received and that I should be getting a refund email notice. Still no refund email notice nor any refund. I'm going to call CS in the morning to see what the problem is. I suspect they are uber confused about the three returned units for a single unit order.
When I returned my Fire 1st Gen 10 months ago for a replacement, I was informed by CS to turn off the WiFi but NOT to degister the unit. Actually, I had deregistered the unit and CS had to reregister the returned unit for me.
When the returned unit is received, it is then deregistered by the warehouse upon receipt generating the proper email to you and initiating the refund and/or credit. If you deregister the unit first, when it is received, the warehouse will have no idea whose unit it was.
If you first deregistered all your returned units, CS will now have to do extensive research to find them. If you can supply the proper UPS Tracking numbers to CS, it will shorten their research time.