My initial thought is that Andrew doesn't have a clue, though he seems to be trying to seek answers. Of course that could just be more scripted rhetoric designed to pacify you.
My current problem now is getting my refund. I shipped the first one back the first week of Oct and the other two shipped back 1.5 weeks ago. All three have made it back home to the mother ship in KY and I've long since got the emails stating they were received and that I should be getting a refund email notice. Still no refund email notice nor any refund. I'm going to call CS in the morning to see what the problem is. I suspect they are uber confused about the three returned units for a single unit order.
Last edited by jswinden; 10-21-2012 at 01:42 PM.