Originally Posted by Atunah
I got my 2nd replacement today and I just don't know what to do anymore.
I am not even replacing for the color blotches, I been having other issues.
My first one had a very bright "hole" in the bottom left and even worst, the font was crooked. I mean I could see a black line on the screen right above the bezel, like they put the display in just a tad off center. So the line started thick on the left and then disappeared on the right. So text would be going down towards the right about 1 - 1.5 mm. For some reason that drove me nuts.
So first replacement has perfect alignment, no specks, but it has the bottom right light brighter than the rest. So there is like a headlight effect that is the size of a thumbprint. Its just this bright blob, pretty much at all light settings.
So today I get replacement #2. It has crooked line this time going the other way, now going up from left to right. Also the bezel is sticking up on the whole top of the unit. Meaning I can press down lightly and see the bezel going up and down on the outside edge and halfway towards the display. Like it wasn't glued on right. There are also a few tiny tiny dust specks, but those I could overlook.
I just don't know what to do now. I really don't. I am so stressed out from all this the calling, chat etc. They were very reluctant to even send me this replacement. I had to do chat and got nowhere and then I had to call again. I have a really bad problem with phones, phone phobia, so this is all really hard for me.
Atunah, could you post pictures of your units?
If you really like the software and would like to go for another replacement, you could try. Sounds like you got real crappy ones, and, it sounds like you were given the run-around! The second time I asked for replacements, I had to constantly call them back and ended up talking to 10 reps for a total of 2 or 3 hours (I forgot, it's all a blurr now), so I can only imagine this with anxiety!!! I really feel for you. Keep us posted.