Originally Posted by Atunah
I got my 2nd replacement today and I just don't know what to do anymore.
I am not even replacing for the color blotches, I been having other issues.
My first one had a very bright "hole" in the bottom left and even worst, the font was crooked. I mean I could see a black line on the screen right above the bezel, like they put the display in just a tad off center. So the line started thick on the left and then disappeared on the right. So text would be going down towards the right about 1 - 1.5 mm. For some reason that drove me nuts.
So first replacement has perfect alignment, no specks, but it has the bottom right light brighter than the rest. So there is like a headlight effect that is the size of a thumbprint. Its just this bright blob, pretty much at all light settings.
So today I get replacement #2. It has crooked line this time going the other way, now going up from left to right. Also the bezel is sticking up on the whole top of the unit. Meaning I can press down lightly and see the bezel going up and down on the outside edge and halfway towards the display. Like it wasn't glued on right. There are also a few tiny tiny dust specks, but those I could overlook.
I just don't know what to do now. I really don't. I am so stressed out from all this the calling, chat etc. They were very reluctant to even send me this replacement. I had to do chat and got nowhere and then I had to call again. I have a really bad problem with phones, phone phobia, so this is all really hard for me.
Holy cow. I've never heard of the off-center display issues you're describing (if I'm even understanding you correctly). It sounds like quality control is getting worse, if anything.
Wish I had something useful to suggest, but I'm not sure there are many people here who, once started on the return journey, have ended up with a 'good' unit. You can probably do better than what you have so far, just a matter of how much patience you have. Do you have an alternate e-reader solution? I'm falling back to my Kindle Keyboard till the dust settles.