Originally Posted by silverraven
Well, bummer! My screen isn't working on my NST most of the time now. This has been going on intermittently for the past few months. I took it into the store, the guy there did a hard reset, that seemed to fix it for a week or so. I have done a couple hard resets myself, same result. Last night I couldn't even get it to swipe to get onto my home page.
It hasn't been a year since I bought it, so I guess I can call and get a replacement? The only problem is, they will send a refurb, right? Mine is in absolutely perfect condition, no scratches, no wear marks, nothing. Honestly, I haven't used it much because of it's glitch y-ness.
Has anyone else had to return their NST? Was the process easy? What proof of purchase do I need?
I'm just so disappointed. I really liked my NST, I really just wanted it to work!
Clean the space between the screen and the border. That is where the infrared transmitters and receivers are that detect touch. Dirt there (even just a hair) will prevent the screen from working correctly.