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Old 10-12-2012, 12:43 PM   #42
fjtorres
Grand Sorcerer
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Quote:
Originally Posted by raac View Post
Yes, over e-mail it wasn't very impressive. Just a dismissive "we can't help you, sorry." Over the phone the issue got escalated and was dealt with right away. I told them both that I'd bought it assuming it was a the second edition and that it had formatting issues.
So it required the attention and *paid* time of a couple employees at least one of which had enough supervisory authority to make a judgment call.
On the other hand, Amazon websites simply automate the return process and save a couple bucks while earning a bit extra goodwill.
Hmmm...
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