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So, guys, I just got off the phone with Kindle support to ask for a replacement. The call took me around 15 mins (compared to the three hours last time, I am in heaven!!) and I'll have a replacement on Tuesday. I decided to do it one by one, because maybe that's what is confusing to them: if you have double the problems. He did ask me if I applied pressure to it or dropped it - I wonder if that can cause the pastel screen background?!
Anyhow, for some reason I am confident that this next one will be great. I am apparently unable to give up on this thing!
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