Originally Posted by hwlester
I've only dealt with Kobo's customer service once, and wasn't super impressed, but it was something that was my fault for not noticing that a book wasn't available as an Adobe DRM EPUB download before I purchased it from them.
Yes, over e-mail it wasn't very impressive. Just a dismissive "we can't help you, sorry." Over the phone the issue got escalated and was dealt with right away. I told them both that I'd bought it assuming it was a the second edition and that it had formatting issues.