I'll agree with that. I've returned a couple of things to woot! and they have refunded the entire purchase price including the $5 shipping charge as well as providing a prepaid return label. They are also an Amazon company, but they were doing this before Amazon bought them. Most of the returns were because the item was defective, or in one case because they sent the wrong item (paid for a 1TB NAS and got a 500GB NAS). In one case, they were able to exchange the item and shipped me the new one at the same time as they sent the return label (not waiting for the return). Yes, this policy could cost them money, but because of their excellent customer service, they have a repeat customer in me. And no, I don't work for woot!