Both PWs are boxed up and ready for the UPS tomorrow. It feels strange since I've never had to return a Kindle model before. I kind of feel betrayed by on old friend here. I hope Amazon really does pursue this issue, but my gut feeling tells me it will simply get swept under the rug. Too many people are posting picks of their "perfect" PWs that have the same issues as ours, so I suspect with that many people happy with them Amazon won't take this issue seriously. Next years model will probably be the next hope of seeing a good PW.