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Old 10-11-2012, 04:53 PM   #371
Trauma Doll
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Posts: 219
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Join Date: Dec 2008
Device: Gave up on PW. Using Kindle Keyboard.
Quote:
Originally Posted by sparklemotion View Post
Right, you shouldn't need a rep. You just go on the order page for the item on the Amazon website, fill in that was defective in the returns section and they'll give you a mailing label to print out.

I just went and checked my order page to confirm. You don't need a rep. You just click on the returns/replacement button and follow the directions from there.
Oh, okay, this is really good to know. One of the reasons I'm still holding onto unit #2 (and haven't returned for refund) is procrastination for going through another troubleshooting script call. (I know it varies, but my first one took 40 minutes.)
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