Originally Posted by jusmee
Someone in Kobo ought to grab this "user experience" and use it to educate their technical staff on what to avoid doing to a new customer. You are quite right to be grumpy, this is terrible.
Made worse of course by your fading font issue. Sorry I can't help you with that, except to say I have noticed some e-ink screens vary a little bit in blackness, and i thought it was temperature related (depending where I held the device, that area would be slightly warmer). If it's bad enough to annoy you, I am sure it should be replaced under warranty, or you could, as you say, get a refund.
Thanks for your response, jusmee.
I kept switching the device on and off, hoping the font issues would miraculously disappear. It was wishful thinking on my part.
And to add to the crappy experience, a book has now disappeared from my shelf. I'll ask for a refund, and wait for the PW to arrive.