View Single Post
Old 10-10-2012, 05:35 PM   #297
Blossom
Grand Sorcerer
Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.
 
Blossom's Avatar
 
Posts: 11,874
Karma: 7247148
Join Date: Mar 2010
Location: Raleigh, NC
Device: PW/K4B/K4S/K3+3G KF1/KFHD2/N7.2/SGP 4.2 SGP 5.0/LG Vortex
Quote:
Originally Posted by Trauma Doll View Post
Hey guys--I don't have enough time to go into this in a lot of detail and I won't be back to answer questions for a while, but...

I wrote a negative review on Amazon detailing my color blob problems. A rep (identifying as Kindle support) called me ten minutes ago or so (an 877- number) and said the engineers are interested in the problem and would I ship one or both of my color blob units to them. They're going to generate me a new return label for PW #1 (which I hadn't shipped back yet). I assured them I'd love to help any way I could and that I hated giving them a bad review (true, I order most of my life through Amazon), and that I'd get it shipped out tomorrow.

Regarding PW#2, the rep did not want to promise me that a replacement right now would be problem-free, so I'm holding on to it for the moment. She said she'd email if they figure things out for certain.

So: no guarantee of an acceptable unit yet, but forward momentum. This also reflects the claims made on the other forum that Amazon is investigating at least.
Well this is good news that they are really looking into it.
Blossom is online now   Reply With Quote