Originally Posted by sus
The screen is frozen on powered off with lines going thru. If I try going turning it on the blue light comes on then flashes for about 15 seconds and then nothing.
Can someone please direct me it would be greatly appreciated.
I'm guessing you've tried a simple paperclip reset?
I've had that appearance before (frozen with one vertical black line, not multiple), with a dud update. I kept doing the factory reset procedure. Charge it well first, for at least an hour or more. Hold the power switch for 20-30 seconds so that you're sure it's off. Do the factory reset (hold Home down and flick power switch). If that doesn't work, try the procedure again. If that doesn't work, repeat but holding Home while doing a paperclip reset. You should eventually get the disco reset (rapid flashing lights).