Thread: Troubleshooting Paper White registration issue
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Old 10-07-2012, 04:00 PM   #6
sirmaru
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Posts: 2,374
Karma: 6556294
Join Date: Nov 2007
Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014
When I recieved my unit a few days ago, it was NOT preregistered. "My Kindle Devices" page showed the PW without a serial number.

I registered the unit through its own registration screen. It did not appear on the "My Kindle Devices" page. On the Order page it showed "Still Shipping."

I called CS. First they told me it could not be used until the official delivery date of Oct 11. I appealed to the next level.

Then it appeared on "My Kindle Devices" page as a SECOND PW with a serial number. I deregistered the non-serial number unit.

Everything is fine now but there is a possibility I may receive a 2nd unit which I will have to return. It now shows as "Shipped" on my Order page with the proper UPS tracking number.
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