Thanks for your help all! New PW to be delivered on Tuesday (Yay Amazon!). Support had me do a factory reset to confirm that I was having a hardware problem. It was weird that they noticed I don't use my K1 much for reading anymore. I told the CS I keep it because I use the SD card as backup in case the Amazon servers ever go down (plus the K1 is/was the easiest for liberation but they don't need to know that
I do wish there was a way to skip the "training" screens after a factory reset.