Originally Posted by meeera
I'm sorry! I inadvertently lied to you. Turns out - I'd updated to 2.0 in anticipation of the 2.1.4 release, and I was just in the 2.0 update loop bug. Got the Shelves-not-working bug too, logged out and did the setup yet again (groan), and now I'm stuck on the cluuunky 2.0 pending the 2.1.4 rollout here.
That explains it. Due to a question elsewhere, I had looked in PeakCrew's list of devices and seen that yours was one that didn't update past 2.0.0. So, I was very surprised when the update went OK for you yesterday. Unfortunately, the issue isn't the roll-out time, but a problem with some devices. Kobo know about it and and have fixed it. But, I think their issue is how to roll it out to those "lucky" few.