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Old 10-03-2012, 05:33 PM   #1
Uschiekid
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Posts: 453
Karma: 478836
Join Date: Oct 2012
Device: Kobo Glo
Question Buying the Glo in Canada: Future shop vs. Chapters/Indigo

What are your opinions on this? Chapters or Future shop? (In-store, not online buys)
I find the customer service at my local Chapters quite good, better than future shop or best buy....BUT I haven't had to return or exchange anything.

so....which have people had better luck with on returns/exchanges?

It SEEMS that future shop has a better policy in writing
Future shop (30 days no questions asked with original packing etc)
vs.
Chapters (14 days in-store unopened packaging)

But when I read about people taking things back to Chapters, they seem to have better success than the written policy would indicate. And I have heard of people complaining about Future shop not honouring their written policy.

So, help me decide!

Last edited by Uschiekid; 10-03-2012 at 05:37 PM.
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