Originally Posted by unaj41
If you don't understand or see what the issue is here then i am sorry, I can't help ... If you agree with Kobo's policy or really think that I only inquired about it then I can't help either ... If you're joking then yes, I agree - this whole thing very much feels like a joke rather then an act of a professional, customer oriented company ...
No apologies necessary, no help needed, no jokes here...
I understand what your expectation was, to get a refund, and I'm not saying you aren't deserved of a refund, I'm saying not getting what you didn't request doesn't equate to bad service.
I always get what I want. I'm very clear in my requests, I'm exceedingly polite when I make them, and I position myself so that the person who fulfills these requests WANTS to help me.