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Old 09-26-2012, 07:08 PM   #9
TongueTied
Zealot
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Posts: 127
Karma: 18512
Join Date: Jun 2011
Location: Buderim, Australia
Device: Kobo Touch, Kobo Glo
When you raised the issue with Kobo Support, was it via email or on the phone. I have found they are very helpful on the phone but their email support is the worst I have ever come across. I read somewhere that the email support is outsourced but phone support isn't. Don't know how true that is but it could explain the shocking difference between phone and email support.
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