Originally Posted by murg
This must be a difficult question to answer, as it has now taken Sameer several days to post a response to his own post saying he'd look into it. If it is difficult for Kobo's rep to get an answer to this question, imagine how difficult it is for us consumers.
I can't speak for Sameer, of course, but he is very much a senior manager. His job title, per linked-in, is Director, Product Management, eReader Devices. Knowing the answer and finding the time to engage people here are not the same thing.
He is probably nicer than I am. I'd keep a little list of rude and demanding people and then I would ignore them entirely.