Originally Posted by murg
This must be a difficult question to answer, as it has now taken Sameer several days to post a response to his own post saying he'd look into it. If it is difficult for Kobo's rep to get an answer to this question, imagine how difficult it is for us consumers.
Why do you assume that he doen't have an answer? He may have an answer that he is not currently at liberty to disclose. If you have an answer that you are not at liberty to disclose, you may also be precluded from disclosing that you can't disclose. This is not unusual in public companies and companies that depend upon proprietary technology.
And before anyone points out that Kobo is not a public company; its parent company Rakuten is public in Japan.