Originally Posted by murg
Ok, let me clarify.
There seems to be a batch of Kobo Touch eReaders that are having a problem loading the Japanese firmware. This batch seems to have been mostly sold in Australia (with New Zealand a possible).
This leads to the obvious questions: is there a manufacturing defect with this batch? A defect that can be resolved with the proper software? If there is a defect, is Kobo required by Australian (or state) law to issue a recall notice for the hardware?
This was not due to a manufacturing defects but specifically how the upgrade was processed on some early devices (mostly in AU/NZ) which have a slightly different variant of the manufacturing firmware. This problem has since been fixed by adjusting the upgrade package and these customers will no longer experience difficulties in installing firmware regardless of what version they start from.
Hope that helps clear things up a bit.