Join Date: Dec 2008
Location: Perth, Australia
Device: Sony PRS-650, Sony PRS-T3, Kindle 3, iPad2, Nexus7v2
I was more fortunate I guess. The Sony PRS-300 (my very first ereader) I purchased several years back on eBay was factory reset for me by the seller.
Very glad you resolved the reset issue and you can use your new ereader.