Originally Posted by rkw
Plus I found customers who are willing to pay more tend to be more rational when issues arrise. Lower tier customers are very often the highest overhead.
That certainly seems to be true with e-books; the best way to get a lot of 1-star reader reviews is to give a book away for free.
You'd think that someone who downloaded a book for free and gave up after five pages would be the least likely to leave a bad review, but they seem to be the most likely to complain.