Originally Posted by janek
You never give up, don't you (or you sell these products yourself?) I'm refering to the statement by regional distributor, that the file fails to open. WRT your second point, the method of developing software does not exonerate the vendor. The vendor/make might choose close/open source development model (or indeed sorcery) but this is all irrelevant for their consumer relations, since the vendor is responsible for promises he makes WRT the functioning of the device.
In legalese: this is a model case of strict liability.
you never give up do you(or are selling a competing product yourself)?