Fri 10 Aug 2012, 4:34 pm
Not sure if this is the correct place for this issue, but I have been to PlusTek and all over the internet, and no one hits this on the head. Strange because it is probably a common problem. PlusTek has not responded to help request.
I have been using PlusTek Opticbook 3600 Plus on Win XP for more than a year with no problems, except that we could not install the bundled Abbey Fine OCR software, even with professional help. OK. There are alternatives, and we decided to live with it. It works as advertised for scanning books (relatively) non-destructively and we have no complaints about performance.
Just installed a new motherboard, 4GB RAM and upgraded to Win 7. . . and now cannot install the scanner or the installation software/driver. Plug in the scanner into the USB, click on "install" and get a message "Cannot find scanner." Same on two different Win 7 computers. Get a few other error messages, but all down the same thing; driver installation will not run unless the it recognizes the USB connection, which it doesn't.
This sure was a nasty surprise as we were anticipating improved use of the scanner, not failure
Suggestions and wisdom greatly appreciated!
Khon Kaen, Thailand