Originally Posted by esmerelda3
So first I made sure my Mac had the most up to date software - it didn't so had to install upgrades. I then did the process you quoted above. It worked - I have successfully downloaded the desktop upgrade. Yeah! Thanks for your help.
To the previous poster, maybe try seeing if your Mac software has any updates? That's the only additional thing I did?
Thanks for the help.
Running Mountain Lion, just updated over the weekend. That's about it.
Still keeps going into a loop.