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Old 07-29-2012, 10:46 AM   #4
GJSmith
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Posts: 87
Karma: 2000
Join Date: Nov 2011
Location: Barry's Bay Ontario Canada
Device: Kobo Vox
Try unplugging the battery then hold the power button for about 30 sec then let it sit with battery unplugged for 5 mins or so. Plug back in and see if it helped.


Quote:
Originally Posted by LolaJay View Post
http://www.youtube.com/watch?v=4vuW6tQ0218

Insert 'Kobo Vox' wherever they say parrot. It passed on last night. Screen kind of froze, but managed to get it powered off. However, the three 'buttons' at the bottom have remained lit up. Fully charged when this happened btw. Now it won't turn back on.

Spoke with Kobo tech support this morning. They walked me through a couple of reset attempts - no luck. My incident has been moved up to Tier 2 tech support, so I guess it's serious. Under warranty, so I'll either get a repair or replacement at some point.

Has this happened to anyone else out there? Anyone have any experience with Tier 2 support? What's my wait time looking like?

Meanwhile, back to actual paper books... so cumbersome...
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