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Old 07-27-2012, 07:57 PM   #1
LolaJay
Enthusiast
LolaJay began at the beginning.
 
Posts: 27
Karma: 14
Join Date: Dec 2010
Location: Halifax, NS, Canada
Device: Kobo Vox
A moment of silence for my dead Kobo Vox

http://www.youtube.com/watch?v=4vuW6tQ0218

Insert 'Kobo Vox' wherever they say parrot. It passed on last night. Screen kind of froze, but managed to get it powered off. However, the three 'buttons' at the bottom have remained lit up. Fully charged when this happened btw. Now it won't turn back on.

Spoke with Kobo tech support this morning. They walked me through a couple of reset attempts - no luck. My incident has been moved up to Tier 2 tech support, so I guess it's serious. Under warranty, so I'll either get a repair or replacement at some point.

Has this happened to anyone else out there? Anyone have any experience with Tier 2 support? What's my wait time looking like?

Meanwhile, back to actual paper books... so cumbersome...
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