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Old 07-18-2012, 01:56 AM   #1
Poppa1956
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Posts: 482
Karma: 344188
Join Date: May 2010
Location: Oregon, USA
Device: NookColor, Nook HD+
Smile :D Happy Customer Service Experience

I've had my nook Color since November '11, when I upgraded from my original nook. I've been very satisfied, except for the somewhat flawed propriatory USB cable.
Late last night, or early this morning, I read until the battery was completely drained (a common occurance). I plugged it to the computer so it could charge & be ready for the calibre news files.
To my dismay, the nook had a black screen & was non-responsive in the morning. My computer did not show the removable drives. I had to (shudder) read from a printed book. My humiliation knew no bounds.
When I go home from work, I reluctantly called B&N tech. support, navigated the phone menu, waited a very short time (2-3 minutes) and got to speak to Kirby.
Kirby got my account information --I cannot read the serial number, in fact one feature I love about eReaders in general is being able to increase the font size at will-- and quickly fixed the problem by having my do a forced power-down (hold the power button for 15 full seconds) and power-up.
It seems android is not ammune to file conflicts.
That's my happy custumer service report. Quick, friendly, professional customer service is a heck of a good feature for any product, nez pas?
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