The top half of my K3's screen is completely unresponsive. My mom was going to turn the screen on to read her book but the image from the screensaver remained in the effected half of the screen. However the other half of the screen is still reponsive, however the frozen image overrides the text.
I've tried doing a hard reset and doing a factory reset from the software settings, both without effect. I've contacted Amazon about this before, in fact this is the FOURTH Kindle to be replaced by Amazon. Needless to say, I'm tired of dealing with customer service reps and I want to find a real solution to this problem.
The only thread I could find that was similar to this problem was here
The Kindle is on the latest firmware for that model (3.1?)
It should be noted that each Amazon rep I've spoken to has accomodated me and shipped my replacement, completely free of charge.