Originally Posted by robko
... I'd be bitter too if it was my Kobo that was bricked ... In a perfect world it wouldn't have happened at all. In the imperfect world we live in, at least be happy they've acknowledged some people have a problem and seem to be working as hard as they can to fix it.
Mine was bricked, and while I wasn't "bitter" I was disappointed, but in reality I was back operational in less than 24 hours.
Communication from Kobo support was good too, the only issue the need to repeat the same steps three times. But that is the reality of dealing with tech support it seems, no matter what.