Originally Posted by lar3ry
I didn't buy a Sony. Did you? I don't care that Sony has problems. I don't care if Amazon treats their users like Kobo does. I don't care if any other readers have advertising. What I do care about is how Kobo acts and how they treat me.
If someone punches me in the face, I am not comforted by being told that someone else was punched in the face too.
My post was meant to be directed to those claiming that Kobo was obviously doing no testing because they have problems with firmware updates on some individual devices. I'd be bitter too if it was my Kobo that was bricked, but realize there is ZERO chance that you're ever going to get a firmware that doesn't cause a problem for someone somewhere. My other point was that at least Kobo is trying their best to fix the problem as soon as it came to light, unlike some other companies (Sony) who wouldn't even acknowledge it was an issue initially. In a perfect world it wouldn't have happened at all. In the imperfect world we live in, at least be happy they've acknowledged some people have a problem and seem to be working as hard as they can to fix it.