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SameerH · 07-13-2012, 08:21 AM

Hi everyone, since some users were having difficulty with the new Kobo Touch device upgrade, we have temporarily paused the rollout while we investigate the problem. As a result, if you factory reset your device and re-upgrade, you will receive 1.9.17 again instead of 2.0.0.

For those affected with the scrolling squares problem, please execute a factory reset and reupgrade:
1. Hold down the home button and insert a pin in the back of the device to initiate the reset.
2. Connect device to Kobo Desktop and re-setup - you will receive 1.9.17 in an upgrade and all should be fine. If you still have issues following this, please PM or email me at shasan at kobo dot com.

The Desktop 3.0 update is continuing as planned.

I will post here when the upgrade to 2.0 is re-enabled.

Thanks for bearing with us.

07-13-2012, 08:21 AM	#276
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Hi everyone, since some users were having difficulty with the new Kobo Touch device upgrade, we have temporarily paused the rollout while we investigate the problem. As a result, if you factory reset your device and re-upgrade, you will receive 1.9.17 again instead of 2.0.0. For those affected with the scrolling squares problem, please execute a factory reset and reupgrade: 1. Hold down the home button and insert a pin in the back of the device to initiate the reset. 2. Connect device to Kobo Desktop and re-setup - you will receive 1.9.17 in an upgrade and all should be fine. If you still have issues following this, please PM or email me at shasan at kobo dot com. The Desktop 3.0 update is continuing as planned. I will post here when the upgrade to 2.0 is re-enabled. Thanks for bearing with us.