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Old 07-13-2012, 01:40 AM   #8
RickyB
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RickyB has a complete set of Star Wars action figures.RickyB has a complete set of Star Wars action figures.RickyB has a complete set of Star Wars action figures.
 
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Posts: 34
Karma: 296
Join Date: Apr 2012
Location: Adelaide, Australia
Device: Kobo Touch
Quote:
Originally Posted by murg View Post
My problem is that my device hasn't actually powered off.

It's always been on the squares screen, whether they are dancing or frozen.
Me too. When on the phone to Kobo support I had exactly this and was told to proceed with the factory reset regardless. There have been no ill effects of this for me; the factory reset worked every time (and I've done it five times now!).
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