Well, like, it doesn't do everything I want it to do. I would like the ability to pan and zoom an image. A map of Europe rendered to 5"x3.5" is useless to me. I spend a fortune every year with Amazon and I can't imagine that they give a damn what I do with my Kindle as long as I don't hack the DRM or try to defraud them in any way--which I certainly have no intention of doing. If someone built some software to improve the Kindle, where's the harm? Igor did a lot more hacking of the Kindle that I ever will. I just want to be able to see the pictures.
By the way, I did register my complaint with Amazon and I got no reply.