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Old 04-26-2012, 09:53 AM   #9
taming
Trying for calm & polite
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Posts: 4,006
Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
Quote:
Originally Posted by dawn69 View Post
Thanks taming...yes I got that email from from kobo...i replied and they want me to send my kobo to the netherlands....its gonna cost a bloody fortune..32 (50 CAD) ...unbelievable. gonna try and get a replacement from my retailer first.
I've seen lots of complaints about kobo customer service, but I have to say they've been very quick. 1 freephone call from me, email with 10 questions within 10 mins, i replied within 10 mins, email asking me to send it to the netherlands later the same day. no complaints here
I'm guessing that it makes a whole lot of sense for folks who have to send their devices a long way away to buy the amped up insurance, if it is available outside of the US and Canada. I don't think it was an option when I bought my Touch last June.

Glad it worked out well for you. Chapters stores in Canada (at least some of them) routinely accepted devices within a year, even though they did not have to more than 30 days out. Now, following the sale of Kobo, my Chapters store doesn't do that, and I no longer shop at Chapters.
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