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Old 04-26-2012, 08:30 AM   #6
dawn69
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Posts: 13
Karma: 10
Join Date: Apr 2012
Location: reading berks uk
Device: kobo touch
Thanks taming...yes I got that email from from kobo...i replied and they want me to send my kobo to the netherlands....its gonna cost a bloody fortune..32 (50 CAD) ...unbelievable. gonna try and get a replacement from my retailer first.
I've seen lots of complaints about kobo customer service, but I have to say they've been very quick. 1 freephone call from me, email with 10 questions within 10 mins, i replied within 10 mins, email asking me to send it to the netherlands later the same day. no complaints here

Last edited by dawn69; 04-26-2012 at 08:35 AM.
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